{"id":3087,"date":"2016-04-22T13:05:56","date_gmt":"2016-04-22T11:05:56","guid":{"rendered":"http:\/\/epokladna.sk\/?page_id=3087"},"modified":"2026-08-20T09:53:22","modified_gmt":"2026-08-20T07:53:22","slug":"reklamacia-tovaru","status":"publish","type":"page","link":"https:\/\/vrpkasa.sk\/wordpress\/reklamacia-tovaru\/","title":{"rendered":"Reklam\u00e1cie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3087\" class=\"elementor elementor-3087\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-56f7975 e-flex e-con-boxed e-con e-parent\" data-id=\"56f7975\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd8af92 wd-page-title-el elementor-widget elementor-widget-wd_page_title\" data-id=\"dd8af92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_page_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-page-title page-title  page-title-default title-size-small title-design-default color-scheme-default\" style=\"\">\n\t\t\t\t\t<div class=\"wd-page-title-bg wd-fill\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"entry-title title\">\n\t\t\t\t\t\t\t\t\tReklam\u00e1cie\t\t\t\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/vrpkasa.sk\/wordpress\/\">Domov<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Str\u00e1nka<\/span><\/nav>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76bdccd e-con e-atomic-element e-flexbox-base e-76bdccd-59b2a38 \" data-id=\"76bdccd\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"76bdccd\">\n    <div class=\"elementor-element elementor-element-45b2ab8 e-con e-atomic-element e-flexbox-base e-1dec466 \" data-id=\"45b2ab8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"45b2ab8\">\n    \t\t<div class=\"elementor-element elementor-element-1326e3d elementor-widget elementor-widget-wd_text_block\" data-id=\"1326e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2>Ako postupova\u0165 pri reklam\u00e1cii tovaru<\/h2><p>Mmrzi n\u00e1s, ak nie je nie\u010do v poriadku. Aby sme va\u0161u reklam\u00e1ciu vybavili \u010do nejr\u00fdchlej\u0161ie, postupujte, pros\u00edm, pod\u013ea t\u00fdchto krokov:<\/p><h4 data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">1. Informujte n\u00e1s vopred<\/b><\/h4><p data-path-to-node=\"6\">Pred odoslan\u00edm tovaru n\u00e1s, pros\u00edm, najprv kontaktujte <b data-path-to-node=\"6\" data-index-in-node=\"54\">e-mailom alebo telefonicky<\/b>, \u017ee pl\u00e1nujete tovar reklamova\u0165 a odosla\u0165 sp\u00e4\u0165. Pou\u017ei\u0165 m\u00f4\u017eete aj n\u00e1\u0161 kontaktn\u00fd formul\u00e1r ni\u017e\u0161ie.<\/p><p data-path-to-node=\"6\">\u00a0<\/p><h4 data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">2. Pripravte potrebn\u00e9 doklady a bal\u00edk<\/b><\/h4><p data-path-to-node=\"8\">Do bal\u00edka k reklamovan\u00e9mu tovaru nezabudnite prilo\u017ei\u0165:<\/p><ul><li data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">K\u00f3piu fakt\u00fary<\/b><\/li><li data-path-to-node=\"9,0,0\"><b style=\"font-size: 14px;\" data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">K\u00f3piu dokladu o zaplaten\u00ed<\/b><\/li><li data-path-to-node=\"9,0,0\"><b style=\"font-size: 14px;\" data-path-to-node=\"9,2,0\" data-index-in-node=\"0\">Stru\u010dn\u00fd popis z\u00e1vady<\/b><span style=\"font-size: 14px;\"> (opis chyby m\u00f4\u017eete nap\u00edsa\u0165 aj priamo do kontaktn\u00e9ho formul\u00e1ra)<\/span><\/li><\/ul><p data-path-to-node=\"10\">Tovar d\u00f4kladne zabalte, aby nedo\u0161lo k jeho po\u0161kodeniu po\u010das prepravy.<\/p><p data-path-to-node=\"10\">\u00a0<\/p><h4 data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">3. Odo\u0161lite tovar<\/b><\/h4><p data-path-to-node=\"11\">Tovar spolu s dokladmi po\u0161lite na adresu:<\/p><p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">ALKA SK, s.r.o.<\/b><\/p><p data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Letn\u00e1 40<\/b><\/p><p data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">040 01 Ko\u0161ice<\/b><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc5e57d elementor-widget elementor-widget-spacer\" data-id=\"dc5e57d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a8d7e elementor-widget elementor-widget-wd_text_block\" data-id=\"a4a8d7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3 data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">D\u00f4le\u017eit\u00e9 inform\u00e1cie o reklam\u00e1cii a z\u00e1ruke<\/b><\/h3><p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Z\u00e1ru\u010dn\u00e9 doby pod\u013ea typu tovaru:<\/b><\/p><ul><li data-path-to-node=\"18,0,1,0,0\"><b data-path-to-node=\"18,0,1,0,0\" data-index-in-node=\"0\">24 mesiacov:<\/b> Nov\u00fd tovar<\/li><li data-path-to-node=\"18,0,1,0,0\"><b data-path-to-node=\"18,0,1,1,0\" data-index-in-node=\"0\">12 mesiacov:<\/b> Tovar ozna\u010den\u00fd ako \u201eREF\u201c a \u201e1R\u201c, n\u00e1hradn\u00e9 diely pre tla\u010diarne a pokladnice<\/li><li data-path-to-node=\"18,0,1,0,0\"><b data-path-to-node=\"18,0,1,2,0\" data-index-in-node=\"0\">6 mesiacov:<\/b> Adapt\u00e9ry, akumul\u00e1tory a bat\u00e9rie (aj ak s\u00fa s\u00fa\u010das\u0165ou zariadenia)<\/li><\/ul><p><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">Na \u010do sa reklam\u00e1cia nevz\u0165ahuje:<\/b> Reklam\u00e1ciu nie je mo\u017en\u00e9 uplatni\u0165 na mechanick\u00e9 po\u0161kodenie sp\u00f4soben\u00e9 kupuj\u00facim, ne\u0161etrn\u00e9 zaobch\u00e1dzanie, pou\u017eitie v rozpore s \u00fa\u010delom alebo opotrebovanie.<\/p><p data-path-to-node=\"18,2,0\"><b data-path-to-node=\"18,2,0\" data-index-in-node=\"0\">Po\u0161kodenie pri preprave:<\/b> Ak bol tovar po\u0161koden\u00fd prepravcom (kuri\u00e9rom\/po\u0161tou), reklam\u00e1cia sa uplat\u0148uje priamo u prepravcu pri prevzat\u00ed z\u00e1sielky.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c113a29 elementor-widget elementor-widget-spacer\" data-id=\"c113a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af85796 elementor-widget elementor-widget-wd_text_block\" data-id=\"af85796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3 data-path-to-node=\"20\"><b data-path-to-node=\"20\" data-index-in-node=\"0\">Vybavenie reklam\u00e1cie<\/b><\/h3><p data-path-to-node=\"21,0,0\">O rozhodnut\u00ed a \u010fal\u0161om postupe v\u00e1s budeme informova\u0165 e-mailom <b data-path-to-node=\"21,0,0\" data-index-in-node=\"61\">najnesk\u00f4r do 3 pracovn\u00fdch dn\u00ed<\/b> od doru\u010denia z\u00e1sielky.<\/p><p data-path-to-node=\"21,1,0\">Pre <b data-path-to-node=\"21,1,0\" data-index-in-node=\"4\">spotrebite\u013eov<\/b> vybavujeme reklam\u00e1ciu v z\u00e1konnej lehote <b data-path-to-node=\"21,1,0\" data-index-in-node=\"58\">do 30 dn\u00ed<\/b>.<\/p><p data-path-to-node=\"21,2,0\">Pre <b data-path-to-node=\"21,2,0\" data-index-in-node=\"4\">podnikate\u013eov (n\u00e1kup na I\u010cO)<\/b> je lehota na vybavenie reklam\u00e1cie <b data-path-to-node=\"21,2,0\" data-index-in-node=\"66\">do 60 dn\u00ed<\/b>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-9c37160 e-con e-atomic-element e-flexbox-base e-b6c5bbb \" data-id=\"9c37160\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"9c37160\">\n    \t\t<div class=\"elementor-element elementor-element-d259d13 elementor-widget elementor-widget-wd_text_block\" data-id=\"d259d13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Kontaktn\u00fd formul\u00e1r<span style=\"font-size: 25px;\"><\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1895b59 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"1895b59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3064-o1\" lang=\"sk-SK\" dir=\"ltr\" data-wpcf7-id=\"3064\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wordpress\/wp-json\/wp\/v2\/pages\/3087#wpcf7-f3064-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktn\u00fd formul\u00e1r\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3064\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"sk_SK\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3064-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p>V pr\u00edpade reklam\u00e1cie pros\u00edme o vyplnenie formul\u00e1ra. Bez spr\u00e1vne vyplnen\u00e9ho formul\u00e1ra sa \u010das reklam\u00e1cia pred\u013a\u017ei, resp. tovar nebude prijat\u00fd na reklam\u00e1ciu.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-19\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-19\" value=\"Reklam\u00e1cia tovaru, ktor\u00fd je v z\u00e1ru\u010dnej lehote \/ predpoklad\u00e1m \u017ee je v z\u00e1ru\u010dnej lehote\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reklam\u00e1cia tovaru, ktor\u00fd je v z\u00e1ru\u010dnej lehote \/ predpoklad\u00e1m \u017ee je v z\u00e1ru\u010dnej lehote<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-19\" value=\"Reklam\u00e1cia tovaru, ktor\u00fd nie je v z\u00e1ru\u010dnej lehote \/ predpoklad\u00e1m \u017ee u\u017e nie je v z\u00e1ru\u010dnej lehote\" \/><span class=\"wpcf7-list-item-label\">Reklam\u00e1cia tovaru, ktor\u00fd nie je v z\u00e1ru\u010dnej lehote \/ predpoklad\u00e1m \u017ee u\u017e nie je v z\u00e1ru\u010dnej lehote<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<h4>Detaily o v\u00fdrobku\n<\/h4>\n<p><b>N\u00e1zov v\u00fdrobku<\/b> (pod\u013ea fakt\u00fary)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-666\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-666\" \/><\/span>\n<\/p>\n<p><b>\u010c\u00edslo fakt\u00fary<\/b> (pod\u013ea fakt\u00fary)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"number-550\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"number-550\" \/><\/span>\n<\/p>\n<p><b>S\u00e9riov\u00e9 \u010d\u00edslo zariadenia<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-167\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-167\" \/><\/span>\n<\/p>\n<h4>Detaily reklamuj\u00faceho\n<\/h4>\n<p><b>E-mail:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-932\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-932\" \/><\/span>\n<\/p>\n<p><b>N\u00e1zov firmy:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-701\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-701\" \/><\/span>\n<\/p>\n<p><b>I\u010cO:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"number-64\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"number-64\" \/><\/span>\n<\/p>\n<p><b>Mesto:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-256\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-256\" \/><\/span>\n<\/p>\n<p><b>Kontaktn\u00e1 osoba:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-702\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-702\" \/><\/span>\n<\/p>\n<p><b>Telef\u00f3nne \u010d\u00edslo:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-313\"><input size=\"40\" maxlength=\"400\" minlength=\"6\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-313\" \/><\/span>\n<\/p>\n<p><b>Popis poruchy:<\/b><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-747\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"textarea-747\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-27\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-27\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> S\u00fahlas\u00edm so spracovan\u00edm osobn\u00fdch \u00fadajov\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Odosla\u0165\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklam\u00e1cie Domov\/Str\u00e1nka Ako postupova\u0165 pri reklam\u00e1cii tovaru Mmrzi n\u00e1s, ak nie je nie\u010do v poriadku. Aby sme va\u0161u reklam\u00e1ciu vybavili<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_ps_exclude_item":"","footnotes":""},"class_list":["post-3087","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/pages\/3087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/comments?post=3087"}],"version-history":[{"count":84,"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/pages\/3087\/revisions"}],"predecessor-version":[{"id":42824,"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/pages\/3087\/revisions\/42824"}],"wp:attachment":[{"href":"https:\/\/vrpkasa.sk\/wordpress\/wp-json\/wp\/v2\/media?parent=3087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}